I started working with a client at his office, and he had many complaints about his son, who had previously worked at the office.
The noticed that the client was arrogant, self-absorbed, and very scattered. He would give me inadequate instruction and then get mad at me for not reading his mind. Worse, he constantly complained about his son.
Client: I don't even want my son around here anymore. He has schizophrenia or something. He's really not well. I don't want you to meet him.
Me: I'm sorry to hear that. Maybe he's just going through a tough time. He could get better.
Client: I doubt it. He's all messed up. He drank too much and did too many drugs in college I think.
Me: ...I see. Well, he could recover.
Client: Probably not.
I met his son briefly at the office not long after that conversation. He seemed nice and pretty normal.
Meanwhile, the client was easily angered, and was demanding and controlling.
Client: Here, you can move over to this desk, where my son used to sit.
I started to become familiar with the workspace. I opened one of the drawers and a note with a mental health hotline number was left in it with the son's handwriting. A note written while seated four feet from his father.
I could sort of see why.