Client: I have a file ready to print that a colleague designed. Can I have 1000 flyers for Friday?
Me: Sure, send over the file and we’ll print it right away.
Client: Here is the print-ready file.
Me: We charge a consultation fee that’s payable in either cash or check, as we can’t accept credit cards.
Client: NO! I don’t want a paid consultation. I just have some questions for the attorney about my case and want to see what I should do to move forward with it.
Me: Yes, that’s what a consultation is.
Client: Well, I don’t want to pay for it, just a free one.
My wife was very sick and I had to take her to the hospital. While my client could have easily reached out to the account executive to edit his event poster, he decided to call me three times back to back. Below is our conversation over text:
Me: Sorry, I can’t answer the phone right now. I have a family emergency – my wife’s at the hospital. Please call the account executive.
Client: But I also have an emergency!
Client: Can you make this item in a dark navy? I know it’s a custom order, but I’m a photographer and my client wants it to be navy.
Me: Sure, no problem!
I custom ordered a paper literally called ‘DEEP NAVY’ showed it to the client, finished the item, and shipped it.
Client: This is not going to work. It’s not navy enough.
Me: I’m not sure I can make it more navy, I ordered the most navy paper that was available. It doesn’t get any more navy than deep navy.
Client: You have to fix this. It’s not navy enough. My client is going to be so upset. I’m just the middleman here!
Me: I can’t make it more navy, but I can offer you a full refund if you’d like.
Client: NO. That WON’T WORK. It needs to be NAVY. This is going to reflect so poorly on me. MY REPUTATION IS AT STAKE. YOU NEED TO FIX THIS.
I really did make an effort to find a paper that was … I don’t know, “DEEPEST” Navy, or “Approaching the inky blackness of the void but still somehow blue” Navy.
…Then I remembered not to make other people’s problems MY problems.
A client once fired me via email, even though I’d left his office literally twenty minutes prior, for “not asking enough questions about him or his business."
The thing was I was going through their office training, which was fairly comprehensive. It didn't leave me with any questions to ask!
Also, I’d given up work to do this job.
Also, also, he’d re-listed the position after I had been there for one day, giving me exactly 8 hours to be a perfect employee.
Maddy Osman knows how to sell herself and her services. That's because she started out in sales before becoming a full-time freelance copywriter and SEO specialist! In this week's episode, she tells Kyle how she built her business by doing (gasp!) free work, and why sometimes it's worth it for building that byline.
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I was in my sophomore year as a film student, attending a school that teaches a lot of great hands-on practical skills. At the end of that year, I could competently edit, shoot video, photograph, mix sound, do rigging, light the set, etc, and I was itching to put them to use.
As summer started, my professor shared that he’d heard an L.A. film crew would be shooting in our area for a few months. Thinking this would be a great opportunity to get some on-set experience, I emailed the head of the project asking for more information and asking if they needed any free help on set that could go towards an internship.
I didn’t hear back, which maybe should have been the first warning sign. Still, I thought “I really want this to happen. Why don’t I give it another shot?”
So after putting in WAY too much work, (contacting friends-of-friends of the crew) I finally get in touch with the guy I’d been trying to email, who says he didn’t receive my email. Not a big deal. I try talking to him over the phone, and we agree that he’ll give me the opportunity to work on his film project. He promises to email me more information and keep me updated and get me in touch with some people.
I send a few emails. Not one of them gets answered.
At this point, I decided to stop pestering these people. They clearly didn’t actually want me around, why keep putting effort into being in touch?
One month later, out of the blue I get an email from a random crew member I didn’t know.
Client: so um why wernt u @ the meeting yesterday
(I’m retaining the grammar/”style” of these emails; this is how these PROFESSIONALS actually communicated).
Me: I’m sorry? Nobody’s been in touch with me at all. What meeting? Where? I don’t know anything about what’s going on.
Client: But ur supposd to be here u need to be here timorrow @7 ok?
Me: Look, I really have no idea what you want me doing. I don’t have the shooting schedule, what my “job” will be, or any locations. I can’t do anything until someone tells me that.
After my response, I get this email back from the client.
Client: wow thats not what i heard and i cant believe ur lying lik this. U kno its rilly bad to flake out on this GRATE oppurnity – and u shuld be warnd I kno alot of film professinals who hate flakes llik u. i wouldnt want anythng bad to happn to ur businss but now…!!!!
I cut off the communication there. This was a legit professional with some actual credits to their name trying to threaten an a student who’d offered his services for free and then received no communications back.
I guess I did learn something about the industry on my “internship.”
Client’s secretary: [Client] needs you to make a form. Do you have any time that he could come in and create it with you?
Me: I don’t think him coming into the office would be an effective use of time. If he provides sufficient direction, I should be able to create something really close to his vision and make minor edits from there. A lot of design is trial and error before I land on something that most effectively reaches your requests, then I would send for edits. Sitting with me while I work wouldn’t be a productive use of that time. I actually just did a form design for another client and it took only two email exchanges, so I’m confident that this can be done over email if he provides enough information and direction.
Clients secretary: He really wants to come in and work on it while he’s there.
Deciding this wasn’t acceptable, I wrote him an email outlining what I’d told his secretary.
Me: I’m sorry, but we have a design process and that doesn’t fall into the scope of what our department does. However, I would be happy to work on his form if he provides direction in email and if I’m totally off-base after that, we can set up a meeting to go over everything.
I have a friend who works in the same building as this guy, and after reading my totally diplomatic email, he went on a tirade of screaming, “I’m the client and he shouldn’t talk to people this way.” She was on another side of the office and heard him clearly yelling my name.
I’m majoring in graphic design specializing in illustration. My boyfriend introduced me to a client who needed preliminary redesigns for his family’s restaurant. For some reason, though, the client would only talk design with me when my boyfriend was there too.
Me: So here are a couple of proofs. What do you think?
Client: Don’t you think it’s a bit… feminine?
Me: Not really.
Client: Yeah… maybe we should continue this conversation when your boyfriend gets back.
Me: (ignoring that) Okay, I know you had your heart set on the example you gave me but if we stick TOO close to that we’ll look like copycats, which isn’t good. Why don’t we set up a date to really go over what you like about that logo?
Client: OK. When does your boyfriend get back?
My boyfriend isn’t the artist. I am. LET ME DO MY JOB.
This week's deal is on over 200 vector elements for the holiday season, just in time for December!
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The full suggested retail price for this bundle is $900, which... yeah, is crazy. But that doesn't matter, because if you buy it this week it's only $9. You'll save that much on headache medication alone.