At our project kickoff meeting, I asked a client what method of communication he prefers.
Client: Email is the best way to reach me and ensure that I get your message.
I sent him a project update via email two days later. After getting no response after two days, I queried him again via email.
Client: (via email) I get too many emails, so just call me here at the office.
I call him the following week to get his approval on a design and the receptionist screens my call. I try three more times over the next week, making sure to email with each call.
Client: Where are my proofs? We’re on a deadline.
Me: I called numerous times, but your receptionist wouldn’t let e speak to you.
Client: Yeah, I told her to screen my calls. Just call me on my mobile.
I call his mobile three times the next week, leaving a message on his (generic) voicemail.
Once again bringing us to Friday:
Client: I just ignore my phone’s voicemail. Call my office or email me.
I begin to do all three, in rotation, over the next week. After failing to reach him, I sent him a certified letter to have him sign off on the final product.
He calls me three days later:
Client: Why are you sending me a letter? It’s 2013 for God’s sake! There are better ways to get a hold of me.