A Kitchen and Cupboard company had a very old, insecure WordPress site built by someone else, but hosted with us.
Me: This is the third time this year your site’s been hacked. Your plugins are old and unsupported and need updates and the whole thing is just a sitting duck. I’ve fixed the problem but you need to update.
Client: Fine, I’ll take care of it.
Me: Obviously you’re free to shop around, but if you wanted us to rebuild the site with our system we could remove those vulnerabilities and improve SEO and all that. I think you’d find it a real improvement.
That’s when she hit me with a zinger.
Client: Thanks. Nowadays people can build their own sites easily for free just as good, with the tools online.
I didn’t tell her that people could also build their own kitchens, but that didn’t make them professionals.
There’s a reason Web Developers exist, despite those “easy to use tools”.