An American client calls me in Canada…
Client: I need the specs for this unit and they are too damn small on your website!
Me: Sir, you’re just looking at the thumbnail. Click it to open the full PDF version.
Client: Click the what?
Me: The thumbnail. The small picture of the specs.
Client: What the F&!% –
The client begins shouting –
Client: MARIE, pick up the damn phone!
The audible click of another person on the line…
Client: Marie, what the hell is a thumbnail?
Marie: The thing on the end of my thumb?
Me: Sir, it just a term for a small picture. If it’s not clear, I’m the webmaster and I can change the page so that it is –
Client: NO! I’m sick of you Canadians making up your own damn language. When someone is ready to speak English to me you can call me back at *unintelligible phone number* or you can F&$% OFF!
The client then hangs up.