After getting a brief from a new client and sending over an estimate of costs we get to the small details.
Client: Since the people we worked with before couldn’t deliver to us on time, everything became delayed. It has cost us a lot of money.
Me: I understand – I’ll get everything running ASAP.
Client: Since we are running so late – and not making the money we should be making – it wouldn’t hurt to lower your price to make up for it.
Me: What? No.
Client: But it’s been delayed, so it’s only fair that whoever is in charge of fixing it now make up for it. I am losing money. I should get some kind of compensation.
Me: We had nothing to do with the delay caused by those you chose to work with before. You can take up the issue of compensation with them.
Me: You will be billed for the work we do, it’s as simple as that.
*Editor’s Note: You handled that well.