About a year ago I was doing a bit of freelance writing for an online sports publication. The secretary emailed me a few just as I was heading out, so I replied as quickly as I could, apologizing in the email itself for the rushed nature of my correspondence.
I get a telephone call from the angry editor an hour later:
Client: (secretary) has had to go on home early thanks to you! What’s your problem?
Me: I’m sorry…what?
Client: I see you don’t take that of tone with me.
After a bizarre grilling from the editor, it turns out as I’d written my email in caps (it wasn’t phrased rudely at all – I was quite friendly with the secretary) the secretary had thought I was “shouting” at her through the computer and had gotten upset.
My apologies and explanations were in vain and I did no more work for that publication.