I was a potential client who was slightly older (in his 50s) who runs a multi-million dollar a year business. We discussed his website development goals and other tech-focused projects.
He appeared confused and suspicious of various topics that I had to clarify to him, such as the difference between a free and customized website.
Client: Now, why would I want a WordPress site? Those are free and so basic! (He says with a sneer).
Me: I was describing a highly customized WordPress site, which is different.
Client: Well, for now, let’s just work on updating the website I had made 8 years ago. The developer coded it all himself. See if you can reach out to him to find out more about where to access the files.
I click on a few important links on the site.
Me: Oh, the links aren’t working, so leads can’t inquire in those areas and customers can’t view some of the products.
Client: Why would that be? Why isn’t my site working?
We continue our discussion. Before we end our meeting, he checks his e-mail.
Client: How do I get rid of this e-mail from this guy? He keeps showing up in my inbox.
Me: Have you tried deleting it or flagging it as Spam?
Client: No, how do I do those things?
Anyway, he hired me for the project. I sent him an invitation to login to a Project Management dashboard so he can see the status of some tasks I was working on.
Client: I thought you were the tech expert here, why do I need to know how to do any of this.
Not sure what to do here. I’m realizing I’ll have to be the one to have to walk him through many basic tech concepts – and spend months bringing him up to speed on some of the latest tech & communications trends.
I don’t know if I have the patience for it.