A client who works for a large company was trying to upload an image…
Client: It’s not working.
Me: What are you seeing?
Client: It’s telling me it can’t upload the image.
Me: Okay, can you send me the image file you’re trying to upload?
Client: Okay, here.
They send me a Word document.
Me: Okay, I see the trouble. Our system will only accept image files, and that’s not what Word documents are. Can you try uploading the image files instead? If you’re not sure how to do it, your IT department may be able to help.
Client: I don’t understand. Can you help me with this?
Me: That’s what I’m doing.
Client: No, I meant, can you do this for me?