A client calls me up regarding a design that was finalized a week ago.
Client: I like the layout, but can you dial up the cool factor?
Me: Can you help me understand what you mean by that?
Client: I don’t know, just make it cooler. But don’t change it too much – my boss has already approved it.
Me: I’m not sure how to help. Can you give me some guidance?
Client: Yes, just dial up the cool factor.
The client then hangs up.