I work for a local print shop as a graphic designer. There’s a customer that has been coming here off and on for several years, long before I started working here. He’s notorious for being very difficult, rude, and disorganized with his projects.
He had some mailing he needed to be done and he was in way too big of a hurry and was constantly calling in to micro-manage how things were being set up and when the items would be ready for him to pick up so he could get it in the mail. This resulted in some mistakes on my end due to all the interruptions. However, he did proof these items and missed the mistakes as well and approved everything to print.
When he brought these mistakes to my attention, I told him I would take care of it and we’d reprint the messed up letters and envelopes at no cost to him. This reassurance was lost on his ears and he still proceeded to belittle me and basically call me an idiot. This was a phone call at the end of the workday.
Client: I’m writing with regards to your so-called “designer” who “helped” me the other day who clearly has inadequate experience to do the job. They should be fired.
The email continued on this note for several paragraphs. I’ve been doing this job successfully for years now.
Happy ending: my boss emailed a long message back that listed the years of grievances the client has caused us, including being rude to other customers by acting as if our whole staff are his personal employees to help him all at the same time while others are waiting to be served. The boss told him to not return for doing business with us unless he can treat us employees and other customers with the respect we deserve.