Clients from Hell

May 31, 2017

I made a living as a writer and editor for a small but popular site for the better part of a decade. Unfortunately, when the original owner decided to retire, the new buyer quickly turned out to be hard to work with. He was quick-tempered, sexist, rude to everyone (including our readers, who had previously been loyal supporters), and tended to make split second decisions about financial decisions that should have taken more thought and planning, only to immediately reverse directions and get angry if he didn’t see huge returns inside a few days. He was often uncommunicative, resistant to any idea that wasn’t his own, and blamed everyone else for every failing.

When I woke up one morning to an e-mail saying he was cutting all the writers out, including myself, I was sad but relieved, since my job had become so stressful. I wished him good luck politely and professionally and set about trying to get new work to compensate for, y'know, the sudden loss of income. However, a week later, I started getting e-mails.

Client: Hey! I need you to do some social posting for me about this crowdfunding drive for the site. Everyone knows you, and I need you to get them contributing.

Me: Unfortunately, as I am no longer associated with the site, I don’t feel comfortable acting as its mouthpiece. Good luck with it, though!

Client: Don’t be that way. You know I need help with this sort of thing. I think I have a new buyer, and you’re part of the site.

Me: I’m sorry, but I’m not part of the site any longer. When you stopped paying me, I had to find other work. I don’t work for you or contribute to the site anymore.

Client: Why are you acting like this? It’s just some posts to the site! You can do it in your free time. I thought you cared about it!

Since I had indeed had a lot invested in the site, and admittedly over the years I had become “the face” of the site and people knew me by name, out of courtesy I made a single comment on his big crowdfunding post. I said that though I was no longer part of the site, I wished it (and him) all the best of luck, said I knew it still had amazing potential, even went so far as to say a few nice things about him, thanking him for continuing to employ myself and the other writers after the original sale. He was not pleased.

Client: Well I hope you’re happy. You’ve killed the site. You’ve shot it in the head. I can’t believe you did that. By saying you aren’t part of the site, you’ve destroyed everything. How can you be so selfish?

Me: I'm not part of the site. I don’t work for it or you anymore.

Client: That sale depended on you! Nobody will buy the site if you aren’t part of it anymore! How could you say that?

Me: If you want me to be part of the site again, you’re welcome to rehire me at my original freelance rate of X per article. I am not, however, a product to be bartered with and sold. You had no right to imply I was part of this sale when you knew full well you had cut me out of the site. I have to do what’s best for myself and my family, and that means concentrating on paying work to make a living and cover my bills.

What followed was a nearly incoherent barrage of e-mails, even after I told him that due to his behavior, he could consider the bridge between us burned, and I would not respond to or accept any further correspondence. Before I blocked his address (and his Skype contact), he said I was disgusting, selfish, horrible, and ungrateful. He mocked me for “chasing interviews” to find other work, and so forth, with the prevailing notion being that I was a horrible person for not working for him for free to try to make him more money. 

I’ve got another much more enjoyable and rewarding job now, and my only regret is that I didn’t leave sooner. Maybe right back at the beginning when our first Skype conversation after meeting, he “jokingly” told me to “show him my tits”, instead of soldiering on under his behavior for several years. 

Welp. Hindsight.

I was a commercial producer/editor in a major TV market. I was creating a patient testimonial spot for a clinic.

Client: In addition to this ad we’d like to make one just like it in Spanish. We can arrange for some Spanish-speaking patients to come in for those testimonials.

Me: I think we could arrange for that, however I must warn you that it will result in a far more expensive production fee as I’ll have to hire a translator to help me in the shooting and editing process. Would you want this for your website?

Client: No, we’d want it to air on the TV channel along with our English version.

Me: Well, our channel is an English-speaking channel. Our viewers typically speak English primarily, and while some may be bilingual. It honestly seems like a waste of your money.

Client: You won’t have to charge us any extra fee because one of our nurses can translate for you.

Me: So you want us to film the same commercial in Spanish, with your nurses talking over everyone in English, for a Spanish language version of the English commercial, to also be aired on this English channel?

Client: Yes. 

I tried to argue that this was a waste of time and money for everybody involved, but they wouldn’t budge. 

Ultimately we said we wouldn’t budge on the translator and quoted them a ridiculously high fee so they’d drop the idea. They did, thankfully, but not before I gained a few more grey hairs.


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May 30, 2017

I stopped working with a client because I encountered a conflict of interest with my primary employer. A few weeks later I got this email, verbatim, without any prompting.

Client: Hi, how are you. I’m contacting you because we have a new video out and it’s a political parody about Donald Trump and Hillary Clinton. I also want to add an annotation on this video to advertise the web store, and was wondering how to make my youtube channel recognize the web page because the guy who shot the video sent me a verification link and it will not recognize that it’s my property. I know your no longer doing your graphic’s business but I figure if you could help out with advice or even some small favor as a friend, with no payment involved, no one would know, or could say anything. If you need a better understanding of what I’m talking about I can call you at your convenience.

Thank You

For one, we aren’t friends. For another, …?

How would you respond? I’m still scratching my head on this one. 

"Don’t email me anything. I’m always on the move, so I don’t check it."

— Client who demands to have final say on anything, works with multiple parties, doesn’t schedule meetings.

May 29, 2017

Client:  I need links to these translated versions of the application form on the website please.

Client sends me 20 files whose names are [form name] followed by a two-letter language code.

Me:  I’m going to need some kind of key to tell me which of these codes  correspond to which language. I know a few, but not all of them. 

Client: Why can’t you just open the ones you don’t know and see what language it is then?

The code didn’t describe the language it was written is, they said what they should be translated TO. 

Me: I’m going to let you think about that for a minute. Take your time.

In all fairness, I have a pretty good relationship with this client. Once they thought about for a few seconds, we both had a good laugh, then she sent me a complete list of the codes.

I’m a baker who specializes in making unique cakes to order. 

I was closing up shop one day when a former client who had made several orders before just before I closed. She’d always been pleasant, so I figured what the heck, I’d help her out. 

Client: I’m so glad I made it before you closed! I forgot my son’s birthday was today, and I need a cake for him!

Me: Well, I can’t make you a cake right now, but I do have some pre-made ones that I’d be happy to put his name on!

Client: I don’t want a pre-made cake,  I want a unique one! It has to be special! Can’t you just go make one?

Thus began an exchange on what kind of cake she was looking for. Since she had always been such a good client, I was thinking I might be able to do something. We usually had a few cakes in the cooler, just in case someone came in early and had a rush order, and so on. What she wanted was just a bit too complicated to be done on a rush order. She wanted a three tier cake, shaped like a volcano. Two carved round tiers to make the volcano, resting on a full sheet of “ground,” with dinosaurs and cavemen running from lava. 

Me: I’m really sorry, but it would take me at least 3 hours to carve, frost, and decorate a cake like that. Do you have any other ideas that would be less complicated? 

Client: I can’t believe this! You’re going to ruin my son’s birthday!

Me:  (blinking) With all due respect, you admitted to me that you forgot his birthday. You came to me, minutes before closing, to request a cake that would take me hours to finish. How is this my fault? 

Client: You don’t understand! It’s because I didn’t think he would notice his birthday was today! I thought I could just skip it and he wouldn’t know! It’s all my sister’s fault! She told him happy birthday and gave him a present!

Me: That still isn’t my fault. Look. I can sell you one of the cakes that is already made, but beyond that I’m afraid I can’t help you. 

Client: FINE! I’ll take my business elsewhere, where they care! 

She then proceeded to stomp out, knocking over a display of cookies..

May 28, 2017

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I am a CAD drafter for a small architectural firm and we generally don’t charge for minor edits (i.e. positioning a ceiling fan, adding an additional electrical socket, etc) if the house is larger than 3000 sq.ft.

I was working on a two storey home that had taken several weeks to properly zone, draft, and be approved.

Client: The house is wonderful! But there are a few minor cosmetic changes I would like to make.

Me: No problem. What exactly did you have in mind?

Client: Just a few teensy tiny things…we sent them in an email. 

Me: I’ll have a look and see what I can do!

What followed was a 10 page revision of the ENTIRE HOME, including (but not limited to) changing it to a one storey house, changing the boundaries to a point where it’s not even on their property anymore, and completely ridiculous additions like “a tower for our beautiful princess.“ 

Me: I’m sorry, but none of these changes are "minor,” and a few of them are illegal. 

Client: Oh come now, laws are made to be stretched! It’s only a few clicks in a computer program, how hard can it be? 

Me: Thank you for your business, this is an official termination of our working relationship. Please do not contact us again. 

Thank god our initial deposits and fees are nonrefundable.

May 27, 2017
"I would do it myself, but writing is beneath me. I’m a business person, not some dirty ‘creative.’"

I was designing a logo for a small local ice cream shop.

Client: I want something fun but modern at the same time.

Me: Sure thing. Any specific colors for the logo?

Client: Just, like, ice cream colors.

I asked if they could be more specific, but didn’t get anywhere. Fine. I mocked up a logo with cotton candy pink and baby blue and showed them. 

Client: I don’t thinks those colors fit. They need to look more… erm… ice-creamy.


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