Client: This is a total disaster, you’ve printed all these stickers with the wrong date on them. It should be 30th October as per the email below. I am very annoyed that you can’t follow a simple instruction!
Me: I’m sorry for the error, I’ll fix that right away. Just to check though, your email says 31st October. We do have a sign off procedure and that is the date you signed off on.
Client: Well I didn’t read it when I signed it off. I’m a key account holder, I’m too important to check details like that!