Client: I need a website for my upcoming book launch. I’m a widowed entrepreneur who is just trying to get their feet off the ground, I don’t have a huge budget but whatever kindness you can spare will be appreciated.
Me: Sure, we can get you up and running with a new website. I’ll only charge you $250 for it.
I was straight out of high school, I didn’t even know what a freelance contract was.
Client: Wonderful! Thank you so much, God bless you!
I proceed to get a basic landing page up for their website, with a full website to come in the future.
Me: Hey, I sent you the designs for the full website a little while back, did you get a chance to check them out?
Client: No! I’ve been so swamped, I’m so sorry. We’ll put the website aside for now. I need your help with a bunch of graphic design tasks. I’ll just have my son do the website if that works for you.
These tasks weren’t my strong suit, but I could passably perform them. I should have said no, but it was my first freelance job.
Six months later:
Client: I have a huge event coming up and I still have no website!
Me: After multiple attempts to send you the design files, you said that you would have your son work on it.
Client: Okay, no problem. Can I have a refund of my $250?
Me: You received a fully functioning landing page, countless hours of meeting time via phone calls, and a number of other “favors” and you want a refund?