Everything seemed perfect. A client I’d worked with before recommended me to her, she gave detailed descriptions of what she wanted the illustrations to portray, she suggested payment in advance because it was December and that would be better for her taxes and bookkeeping. I was more than happy to agree, expecting further details after the holidays.
January came and I’d gotten no information or any contact from her at all. She hadn’t even given me a deadline. I got worried and contacted her and we scheduled a meeting for the very next day.
Client: Did you bring anything with you to show your progress so far?
Me: I have nothing with me, no. I need you to give me further details to start.
Client: I’m not used to working with graphic artists. I don’t know these things.
Me: What sizes should I make the illustrations? Are they being printed? Who is printing it and what files do they need?
She really had no clue about anything. I got her to agree to print the illustrations through a printing company on A3 size paper.
Client: Great! I have to show these next week on Friday. Could you get them to me by Wednesday?
It was Thursday the week before. I was forced to work all weekend, and on the Monday I found out the printing company needed the finished files no later than Tuesday morning. I stayed up until 3 AM working to get everything finished.
On Sunday I received a single sentence email from the client thanking me for my “fantastic work”. I sent her a reply advising her to communicate more with the people she works with in the future to avoid misunderstandings and stress.
She never responded.