I design websites. One of my clients called me on a Saturday evening:
Client: I’m in LA and my computer doesn’t work.
Me: I’m not a computer technician, I design websites.
Client: But you work with computers. Isn’t that the same thing?
Me: What is going on?
Client: It just doesn’t work.
Me: But I don’t understand, what happens?
Client: You’re the computer guy, you’d know better than me.
Me: …I can contact you with a computer technician I know who might be able to help you.
Client: But he will charge me.
I got him in contact with a computer technician, he did some immediate remote session and seemed to solve the problem. He charged my customer $80 dollars for the quick solution.
In my next payment I found an $80 dollar deduction.