I had been working for several months on a design for a trailer wrap. The client had been dragging his feet, taking forever to respond to emails or completely ignoring them. After months, the project was supposed to be installed the following week but he still hadn’t sent me the dimensions I needed.
Me: I need the dimensions so I can finalize the design. Here is my basic design concept based off our conversations. Please get back to me ASAP so I can make changes since this will need to go to print tomorrow so I can [drive 3 hours each way to] install on the planned date.
Client: That’s not at all what I had in mind. I’m just going to go to my local sign shop.
Me: (thinking of all the hours I’ve logged that are now worthless because they didn’t give me any feedback) …
Today’s lesson: doesn’t matter who it is, no one gets work without a deposit, quit making exceptions. Emails back at about 4:30, still fuming trying to decide how to respond.