I was getting a client’s office up to speed on how to use Outlook.
Me: This is the ribbon, here you have buttons to send new email, set up rules…
Client: Mine looks different! My ribbon has different buttons!
Me: Just look at what I do right now, if you have any issues with your laptops I’ll look at them during our next break.
Client: This isn’t working. My screen look different than yours.
I had to stop the demo and go take a look to see what is wrong.
Client: See, I don’t have the same buttons you have.
Me: That’s because what you have opened is Word, not Outlook.