I met with a client yesterday, who we’ve been supporting on and off for a year or two. They are seldom responsive when we reach out, but when they contact us they expect next-day results.
They sent us a request for non-urgent revisions. I left answering for a day.
Client: We’re disappointed you didn’t respond immediately.
Me: It was non-urgent and I was juggling some other assignments. I still addressed them within 24 hours.
Client: We’re going to look for a provider who can respond immediately.
I should be upset, but losing that client meant I found another one who actually lives in reality.