I worked for a design agency 10 years ago. My predecessor built two complete websites for a client – neither of which had gone into use or were ever paid for – but the client was a big shot in the industry and got away with it.
I changed jobs a couple of years later to another agency. Lo and behold, we get called to build a website for this same client. I told my boss about the two websites that never saw the light of day at my previous employer, and warned her to get paid upfront.
I went to the client’s offices to discuss the brief.
Client: Don’t worry about the content. I’ve actually already collated all the content into a mock website to give you an indication of what you’re looking for.
At this point, he showed me a demo model of one of the sites that were built at my previous boss’s agency!
Me: (feigning ignorance) Wow. Did you put that together yourself?
Client: (beaming with pride) Yes. Not bad, right?
Oh, it’s bad. Very, very bad.