I worked in a small IT department at the time. More often than we’d like, customers would get upset and demand to speak to a supervisor. At night, when the supervisor went home, a few of us senior techs would take on the role of “supervisor” to handle these calls. One night, I got this call from a high-value client who missed his technician appointment.
Client: I want another tech out here within 15 minutes!
Me: Sir, it’s currently 8:30 pm and our techs have gone home…
Client: I don’t care! I was promised someone between 2-4 today and he never showed!
Me: According to the tech’s notes, he showed up at your office at 1:45 and waited until 2:15 before leaving. He even came back at 2:45, but the office was still closed.
Client: Well, of course it was! I was still on a plane at 1:45!
Client: God, LISTEN. I was on a PUH-LAY-NEH. A flying machine! I had a meeting in another city and I just flew back today!
Me: Well, our techs can’t work when you’re not there.
Client: I was promised 2-4! He should have waited for the full 2 hours for me!
This continued for 45 minutes…
Client: If you aren’t going to send a tech that will wait for me to be at the office, then I don’t want an account with you anymore!
I’ve asked around to friends at other tech companies. This guy apparently can now only get tech support for his office from overseas since he acts like this to everyone.