Client: I just got my bill and it says I owe $100. Why?
Me: Well you haven’t paid in two months, the last payment we received was in September.
Client: Did you send a bill OUT for September?
Me: Yes… We send out a bill every month.
Client: No you don’t.
Me: Yes… we do.
Client: NO. Y’ALL DON’T.
Me: I’m sorry but yes we do, it’s automatic.
Client: Well I just checked my account online and it said a zero balance.
Me: Well if you haven’t paid in two months that’s not possible. A bill generates every month.
Client: Well I’m not gonna pay it!
Me: Alright. But I have to let you know it could be disconnected at any time.
Client: I’ll pay it tomorrow.