Client: I’m sorry, but the search feature on [our Intranet site] is terrible!! I can’t find anything!
Me: I’m sorry to hear that, can you give me an example of what you’re trying to find?
Client: Well, I’m trying to find the address for my dentist, but when I put his name in nothing comes up!
Me: Erm, the INTRANET site search is for finding documents that we use internally. I think you are confusing it with a search engine, like Google.
Client: Well, that’s just stupid! What good is a search feature if it doesn’t give me what I’m looking for?
In retrospect, it was a lesson learned. I renamed our search box to say “Search the Intranet” instead.