I am a full-time massage therapist. I have a great number of clients who have monthly memberships. They come each month and their prepaid sessions expire within 30 days of each auto transaction. On average I have this exchange three times a month:
Client: I have to last minute cancel my appointment with you.
They never give me a reason as to why they have to cancel and it is typically 16 hours before our session is supposed to begin. I ask for 24 hours in advance for cancellations.
Client: Do you have any openings the next day?
Me: I don’t work the next day. My next opening isn’t until next week.
Client: But that is in October. We are in September! Can’t you get me in any earlier?
Me: If you would have told me earlier in the week we could have worked something out but my schedule is full.
Client: But I’m going to lose my session I paid for if I don’t get in with you this month!
Me: Would you like to keep your 10 AM appointment with me tomorrow then?
Client: Yes that would work best with my schedule anyway.
Stick to your guns folks.