I am a freelance digital marketing consultant and I charge by the hour, sending a monthly invoice at the end of the month so my clients can call me only when necessary and spend less. I was working with a new client who wasn’t used to this arrangement.
Client: Can you give me a quote? I need to invoice my client and your time will be a part of that.
Me: I don’t do quotes, especially for new clients, because I really don’t know how often you’ll need me and my services. It can vary a lot from client to client and month to month.
She insisted. I calculated something up, trying to be cheap, so she wouldn’t be scared away.
She then proceeded to book me for meetings with her clients. They were short so I didn’t charge her anything for them, but it was still unpaid time. That would have been fine, but:
Client: (out of the blue) Can you remove 50 euros from your quote?
I asked around – she’d done this with all her collaborators. They’d all accepted but I decided this wasn’t acceptable – it was time she learned that some people actually do have a spine. I refused to lower my (already low) quote.
Client: I’m sorry you don’t want to work with us anymore.
I responded with what I think was the wisest and most courteous path forward possible.
Me: Please remove my contact number from your cell phone.