I spent six weeks working on a new website for a client. Everything was going great – both he and his extended management team loved my work. However, when the site was almost ready to go, he became reticent, putting off giving final revisions and the vital content I required to complete the job and get paid. I visited him in his office to find out what the problem was.
Me: What’s the problem? Because it’s quite clear there is one.
Client: I’ve decided the site is not going live until we have all the educational resources finished and up on the website.
Me: That’s not what we agreed. The project was that I would create the page and we’d launch the site and you would upload the educational resources later
Client: No, that is not what we agreed., We agreed that the educational resources were an integral part of the deal and that furthermore, YOU were going to provide that content.
Fortunately, he had signed off on a detailed, 12-page proposal and contract that showed I was correct. I sent it to him to prove it.
Client: Why are you showing me this? I didn’t read it. Do you read the full terms and conditions when you buy Microsoft Office?