Client’s original request was for a brand refresh, seminar content & material design, and an eCommerce upgrade to their website.
Client: We’ve received your quote, but can’t afford it.
Me: I’m sorry to hear that. Tell you what – if you’d like, you can hire me as a coach for a fraction of the cost and I’ll guide you through doing the work yourself.
Simple? Yes. Easy to understand? You’d think so.
After months of stalling and admitting they didn’t want to do the work, the client left for the summer and, upon returning, surprise! They requested to pivot and change directions. At that point, I had already paused on retainer payments because we weren’t doing any meaningful work (BTW – only an idiot is nice and does this). I advised that a change in scope would end our current contract. Client obliged and I even – shockingly – suggested other vendors (again, only an idiot is this nice).
Client agreed. We parted ways. They met with suggested vendor. Happy Ending!
Client: How much of the fees we paid you will be forwarded to the new vendor to continue the project on your behalf?
Fast forward months and months and emails and harassing phone calls later and my lawyers send the client a letter only to be met with a full dispute and a chargeback from Wells Fargo for “product not received”. I didn’t sweat it because I have plenty of evidence and it should have been overruled. Except it wasn’t.
Now I have options:
- File a lawsuit with the client for the fees and emotional distress (because this shit is stressful AF)
- File a lawsuit with Wells Fargo claiming lack of investigation on said chargebacks (because they didn’t even bother contacting me or investigating before doing it).
- Oh yeah. And I can press charges against the client for “friendly fraud” in my state because by for intents and purposes they committed felony larceny for submitting a fraudulent chargeback.
Curious oh wise CFH community: what would you do?