Client: I’d really like X. Let’s do X.
Me: Unfortunately X is not possible. We could do A, B, or even C though.
Client: But I’d really like X. Let’s do that.
Me: I’m sorry, but we can’t do that. It’s totally impossible. Would A, B, or C meet your needs? I’m also available for a phone conference to get things figured out. Feel free to call anytime.
After six weeks of silent treatment from the client while invoices are going overdue and late fees are accumulating:
Client: Any progress on X?