Clients from Hell

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May 23, 2013

I was working as a producer for a client who brought in a pool of actors they wanted to use in an upcoming production.

Me: I noticed you have some Asian talent in your headshots you sent us. Do you know what ethnicity they are?

Client: I think this one is Japanese, this one - I think - is Cambodian, and this girl may be Korean.

Me: Do any of them speak their native language?

Client: I think they all speak a little Asian, yeah.

May 15, 2013
"I aint’ paying that, I can get Pakis to do it."
May 09, 2013

I was asked to design some branding for a gambling lounge.

Client: We want it to have a strong Asian theme. Gold and dark red gradients. Dragons. I’s going to be called the Dragon Lounge. 

Later…

Me: Here is your identity and poster, let me know what your thoughts are and if there’s anything else I can do.

Client: It’s a bit oriental, don’t you think?  

Me: Errrrr… Yes? 

February 07, 2013

That’s an old-fashioned attitude

I created a brochure for an organization that offered a senior-based service. At the top of the brochure was a group photo of seniors with two Caucasian couples, an African-American couple, and an Asian couple.

Client: I think it looks good, but you can take out the picture at the top? We don’t help people like that. Can you find a picture with just some normal people in it?

I didn’t ask after which people they didn’t consider normal, preferring ignorance and a payday to the borderline hate crime. But when they rejected the ethnically-ambiguous photo I replaced it with, calling it “confusing,” the truth became unavoidable.

December 31, 2012

Client: Looks great, just one change. Don’t use that picture of the model on the site. She looks so Asian!

Me: Well, she is Asian.

Client: I don’t care, it’s racist.

Me: I don’t think you know what ‘racist’ means…

Client: I don’t think you know what ‘Asian’ means!

November 27, 2012

A client was upset that the model didn’t meet his expectations, claiming he wanted someone more ethnic.

Me: Do you want me to take another session with a different model? I can arrange an African-american model

Client: No, no, just throw some Photoshop tar on her face and make her black. I don’t want to pay for another session with some African - [here it gets too rude for quoting]

Naturally, I terminated the contract after he finished his racial slurs.

November 18, 2012
"Can you darken her skin tone a little bit? We need to show more diversity."
November 02, 2012
"The client is from Alabama. They all talk slow - we need to allocate time in the agenda for that."

— Client notes for an upcoming meeting