I work for a carpet printing company as the designer/file prepper to print. I try to give my clients the best service I can and often overextend to solve problems for them. This usually keeps them very satisfied with my work and gives the company a good image but sometimes I think I let them get a little OVERconfident in my abilities.
The following e-mail correspondence took place with one of our biggest clients, worth five digits a month.
Client: I have just found these photos online. Can you check against our artwork files that all these are our carpets?
Me: Are you asking me to manually look through all of the hundreds of our files since 2013 to see if these photos contain a carpet you’ve ordered? That’s 1500 very large files.
Client: No, the ones we supplied two weeks ago.
Meanwhile, as I’m searching for them in between my work, my boss calls from offsite. The client had apparently called him, asking for the same thing. Needless to say, I had to double my efforts, all in between my actual work. I received the following subsequent e-mail sometime later in lieu of a thank-you:
Client: Can you send to me the artwork preview for the attached order from last year, please?
It’s gonna be a good week.