Our company is mostly focused on marketing, but we do provide some simple web hosting for a few clients. Recently, I had this exchange with a client who is a real estate agent.
Client: I hired someone to work on my site, and they said it’s not a WordPress site and can’t be edited!
Me: Which site were they looking at? You definitely have a WordPress site.
Client: He said he spent hours and hours trying to figure it out, and can’t work with this theme. He gave up and wants you to do it.
Me: Ah, ok. So his problem is not that it’s not a WordPress site. His problem is that he can’t figure out the 4th most popular WP framework in the world. But that’s ok, everything has a learning curve. That shouldn’t keep him from working on the site. Tell him to send us a task list outlining what he wants and we’ll work on an hourly basis.
Client: WHAT? I feel like this should be included with the website.
Me: Your site was built over five years ago. That’s like expecting the home builder to do your renos for free. Our rate is $X/hr.
Client: (radio silence)