Email correspondence with an older client:

Client: “JUST SEND THE MOCKUPS TO JOLENE AND I WILL LOOK AT THEM WHEN I GET BACK NEXT TUESDAY.”

Me: “Sure thing. Is everything OK over there? You seem like you’re yelling everything!”

Client: “THESE DAMN PUERTO RICAN COMPUTERS. EVERYTHING IS IN BIG TYPE.”

Me: “Do you see the ‘caps lock’ button, or ‘bloq mayus’ just left of the ‘A’. Press that.”

Client: “oh. oh, thanks, that’s better. I thought it was just because puerto ricans are very emotional people.”