Me: (over the phone) “How do you like the new menu?”

Client: “It’s great, but the online version… Can we make that matte finished as well?”

Me: “Um…”

Client: “I’m just having troubles reading it. It’s so glossy. All I see is a silhouette of my head.”

Me: “Is there a window open behind you?”

Client: “There is, yes.”

Me: “Close it.”

Client: “Wow, much better—we should make a note of that.”