Some people just don’t know when to stop.

Client: I need some help saving a recording I’ve made. I’ve paused it but I can’t see how to save it. 

Me: Okay, instead of pausing it, push stop. It will then give you a button that says submit.

Client: I pushed stop but now it’s recording again.

Me: That doesn’t make sense. What button did you push?

Client: The red circle stop button.

Me: That is the record button. You need to click the black square.

Client: The black square is stop? When did they change that?