Client: I had an issue with the webinar on Monday, hopefully you will fix it for next Monday.
Me: I don’t do webinars on Monday, my live webinars are run every Tuesday.
Client: Thats fine, as long as it is fixed so I can watch it next Monday.
Me: Maybe you are misunderstanding me. The reason it seems you had an issue on Monday is because there was no webinar on Monday. The webinar is on Tuesday. So you can’t watch it on Monday. That is what the issue was.
Client: So will it be fixed by Monday or not?