I made a small website for an acquaintance. A year and a half later, we ran into each other on the street. 

Client: I’m not satisfied.

Me: Sorry, with what? What’s wrong?

Client: I don’t know. People don’t use the website. I want my money back. People tell me I’ve paid too much and I don’t use it. 

Me: It’s been way too long for a refund. I’m sorry you don’t use it, but I did everything you paid me to do. 

Client: Can we settle on half the money, then?