Client: “It would be great to have some videos added to the site.”

Me: “You can actually do it yourself through the content management system that’s set up. You can login and add a link that is directly from YouTube to play your videos right on your site. It’ll take you just a few minutes to do. This way you won’t have to come to us and pay us for the work because I know you said you have a tight budget.”

Client: “You lost me at ‘actually.’ Nevermind.. “