Me: Can you send the document again?
Client: I already sent it to you, didn’t you get it? I’m very busy right now.
Me: We received it, but we’ll need a new scan. The pages were fed into the scanner upside down. Can you flip them over and scan them again?
Client: I don’t understand.
Me: You have to place the pages on the scanner so that the text is facing the electronic reader. Otherwise it scans the back of the page, which is blank.
Client: Maybe your computer is broken and that’s why they just look blank.
Me: I considered that, but saw one of the pages was dog-eared. A little triangle of upside-down text shows up in the corner of the otherwise blank page.
Client: What? I don’t get it.
Me: I just need you to scan the document with the text facing the -
Client: Look, I’ll just fax it to you.