Me: Hey, I’m glad I caught you. I’m calling about that request [for you to do your job] that I made five weeks ago. You never responded to any of my emails or voice messages. I’m just wondering what the status on that is?
Client: Well, the reason I didn’t [do my job] was because your first email about it was unprofessional. We’re all professionals here, and I expect to be treated professionally. You really need to work on your communication skills, and I expect better from you if we’re going to continue working together.
Me: I’m looking at the whole email chain right now, and it seems fine to me. What seems wrong about it?
Client: Well, for starters, you could ask how my day’s been. Or you could put a joke at the bottom of the email. And you should really get rid of that line with all your company information at the bottom, it looks so unprofessional.