A client asked for a ‘complete and total’ overhaul of her existing designs…

Client: Your designs are terrible. Why are they so different from the previous revisions? 

Me: Okay, so you would like for us to work off of the previous designs now? 

Client: Yes! But you need to change the layout of the buttons.

Me: Do you have any preferences on this?

Client: No, I don’t know. Also the photograph used is not in line with the corporate identity.

Me: What sort of photograph? Can you define your corporate identity?

Client: I don’t know. Also the color needs to be changed.

Me: Do you have any colours in mind? Brighter, darker, warmer, colder…?

Client: Figure this out yourself! I’ve made it EXCEEDINGLY clear what I want.