Client: We won’t be paying. We didn’t use your material.

Me: You didn’t? I saw the brochure today, it is exactly what I designed for you.

Client: No, it isn’t. You sent us a PDF of the document. We did not print the PDF, we took a screen capture of it and pasted it into Word. That’s what we printed.

Me: Regardless of format, I designed it. I delivered what we agreed upon in the contract you signed.

Client: Well, we didn’t print from your file, we used it in a different format. 

Me: Okay, I think you’re misunderstanding something. I’ll have my lawyer explain it to you on Monday.