Me: Okay, let’s see if I can troubleshoot the problem. What internet browser are you using?

Client: Dell.

Me: No, what do you use to get on the internet?

Client: Oh! Google. 

Me: Do you have the internet up right now?

Client: Yes!

Me: On your internet page in the upper left hand corner, is there an “e” with a swoosh around it?

Client: Yup! That’s Google.