A client rang me to tell me that the changes he’d asked for on his site were not appearing on his screen.
Me: It seems everything is there. Try refreshing?
Client: No, I still can’t see it.
Me: Are you sure? Try pressing Ctrl+F5 instead, there may be a cached version in your browser.
Client: No, I still can’t see it.
Me: What browser are you using to view the site?
Client: I’m looking at a screen grab.
