Client: “Your wireless printer is not working and I demand a refund!”
Me: “Does the device have any flashing lights or error messages on the screen?”
Client: “No! It has nothing!”
Me: “Is the device turned on?”
Client: “I push the power button and nothing happens! I told you, the printer is broken and I want my money back!”
Me: “We can work on getting you a refund once we figure out the device is DOA. Is it plugged into the wall?”
Client: “It’s a wireless printer! Why would it be plugged in? I want to speak to your manager!”
