Client: “I cannot access the internet.”
Me: “Ok, I can help with that. What have you tried so far?”
Client: “I clicked on internet explorer and all I see is this MSN crap!”
Me: “That is the internet.”
Client: “No this is not! I want the internet.”
[I was so stumped for a while, but then inspiration struck]
Me: “Look at the top of your screen. Do you see where msn.com is? Great! Click there and delete that text. Now, type google.com and press enter.”
Client: “Great, thanks so much for your help!”
