A client called having technical trouble accessing a file on his computer.
Me: Okay, are you using Mac or PC?
Client: I’m not sure.
Me: Okay, does it say “Start” in the bottom left corner of your screen?
Client: No.
Me: Is there a circle with a flag icon there?
Client: No.
Me: Is there an apple in the top left corner of the screen?
Client: No.
Me: Do you know if you’re using Linux?
Client: No.
Me: Okay, how do you access this document you want to publish?
Client: I click “Start…”
