Client: “Hello, I’m looking to make a reservation arriving on the 13th and departing on the 12th.”

Me: “Okay, so you are arriving on the 12th for one night?”

Client: “No, in on the 13th, out on the 12th.”

Me: “So, in on July 13th and out on August 12th?”

Client: “Are you having a bad day?”

Me: “What? No.”

Client: “I think you might be…”

Me: “No, you’re asking me if you can check-out of your room the day before you check-in…”

Client: “I can’t deal with this sort of negativity!”

Me: “Neither can I. Literally!”