Client: “I’m going to send you the document you asked for. I’ll need your email address.”

Me: “jane_smith@company.com”

Client: “How do you spell that?”

Me: “j-a-n-e underscore s-m-i-t-h @compay.com”

Client: “I don’t know what you mean. So it’s j-a-n-e-u-n-d-e-r-s-c-o-r-e-s-m-i-t-h@company.com?”

Me: “No. Underscore. As in the character.”

Client: “I’ve never heard of this character. Is it a Pokemon or something?”

Me: “…”

Client: “I’ll just fax you the document.”