Client’s 70-ish year old father storms into boardroom during our first meeting brandishing a sheaf of papers–all print outs of Google search results, covered in highlighter and red circles.
Him: “I want to know the meaning of this!” <throws papers on table in front of me>
Me: “I’m sorry? The meaning of…Google?”
Him: “NO! I want to know why our website is not listed here! HOW ARE PEOPLE SUPPOSED TO FIND OUR PHONE NUMBER?!”
Me: “Um…you’ve just hired us to start building you a website, sir. You don’t actually have a website at the moment.”
Him: “YES I DO! My granddaughter writes to me every week! www.bill AT xxxxxxx.com!”
Me: “Ah, right. Yes, that’s your email address, sir.”
Him: “Look at this! These are all our competitors! <points to highlights and red circles> Why are THEY on here? I search OUR name and THEY are on here!!!”
Me: “Again, you don’t actually have a website yet. We are going to build you a website so that you WILL be listed in Google.”
Him: “Listed in Google?! What are you talking about? Who do I call to get www.bill AT xxxxxx.com listed in Google?!”
Me: “Ah, it doesn’t quite work that way sir. You’ll need an actual website first, and that’s what we’re here to do.”
Him: <rolls eyes and looks at his now fully mortified son sitting across the table from me> “I already told you that we HAVE a website. Good choice, son. This lady clearly doesn’t have a CLUE what she’s talking about.”
I ended the meeting and left right then.