Our company works with thousands of vendors worldwide on time-tracking - the following request came in from one that has been using the system for about eight months.
The clock in and clock out shows in military time. The difference between the in/out is calculated in time based on 60 minutes per hour. We invoice our time using hours and minutes in military time, which, as I’m sure you know, is based on 100 minutes per hour. Can the website be changed so the clock in and clock out will be based on 100 minutes in an hour? There are many other companies that invoice using the same method that we do.
Client: I need a quote, just base it on xxxxx.com
Me: Sorry, I need a spec to quote the work.
Client: It’s just like the other one.”
Me: Okay, so build a spec based on that and submit it.
Client: I need a price.
Me: I need a spec.
Client: Okay, you obviously don’t feel comfortable pricing it.
Me: Not without a spec, no.
Client: Oh, is that all?
Throughout the project, he did the same thing with Reuters, ABC, and Fox News. These were all his friends.
Also, there were no frames in the code.
One of my clients is a “fashion designer/interior decorator/restaurant owner” who, at first, wanted me to create a job description which would fit all of the above “in one word”.
After deciding that it simply couldn’t be done, we proceed to the real work. While making the website visual prototype…
Client: I have a simple but groundbreaking idea. I don’t know how nobody has thought of it until now.
Me: Awesome! What you need?
Client: I can’t tell you. Just make half of the site area a rectangular blank space. I’ll fill it later.
Me: I strongly suggest we work together on this.
Client: If I tell you, you will steal my idea.
Me: But what do you want me to do then?
Client: It’s very simple. I need you to teach me your work. When I’m done, I’ll publish it myself.
Me: That’s not going to happen.
After hours spent explaining that any original ideas provided by the client are bound to confidentiality via our contract…
Client: Ok, I’ll tell you, but I need complete silence about it until it’s done, okay?
Client: It’s very simple. I need my clients to able to see how they are going to be on the dresses I make, online.
Me: Well, I’m afraid it has be done before, but that just means it’s easier for us. I can do a sketch model appear online so that the client can imagine themselves in your dresses.
Client: No, I want them to literally see themselves.
Me: A user can upload a headshot, but it probably won’t look that great in the end.
Client: NO NO NO. I told you. It’s very simple. You just have to program part of the monitor to be a mirror.
I was asked to do a “very simple” and “very small” project for a roofing company - they needed a presentation folder. The project was given to me on a Wednesday evening at around 7 PM. I was told to have it done by Thursday afternoon.
I received a call at around midnight on Wednesday
Client: Where’s the project? We’re running late.
Me: It’s not even Thursday yet.
Client: I just got to China, and it’s already Thursday here. Noon, to be more exact. Which makes you late.
Flustered, I stayed up until 4a to complete it using the criteria they gave: follow the website aesthetic, use the following elements, use the logo from the website (which I had to redraw due to its small size), use the corporate colours, etc.
I then get a call from the client’s mother-in-law, explaining (on behalf of her son), that they don’t like the colour choices, the elements I used, etc. She less-than-politely told me to start over.
Me: I’m afraid we’re already well outside what we agreed on as per our contract, and I would have to charge additional time if you want any more changes.
Client: You’re greedy and a cheat. I want our deposit back.
Me: I’m sorry, but you’ve already breached our contract several times and I’ve been polite enough to ignore the penalties that come with doing so.
Client: I’m in China, there’s nothing you can do.